Service Chain Management in der Industrie - Ein Leitfaden zur Planung kooperativer, industrieller Di

This publication provides support in developing a feasible service chain concept from an abstract service chain idea. The focus is on the planning tasks. The steps to be taken to solve them are deliberately arranged in a modular process model that builds on one another to enable both a flexible introduction to the process and simple orientation. At the same time, it provides the framework for strategic service chain management. Thanks to its pragmatic structure, the tried and tested tools provided and the accompanying case studies, it is expressly aimed at medium-sized industrial practice in mechanical engineering.

Editors: Oliver Kleine, Robert Schneider (FHG ISI)

Table of contents:
1. Introduction
2. Initiation phase: Strategic analysis and design of the service chain
2.1 Wanting the right thing: The service chain strategy
2.2 Choosing the right thing: Service chain potential identification
2.3. formulating the goals correctly: Strategy fit
2.4. Choosing the right one: Choosing the right partner
2.5 Avoiding risks: Evaluating the cooperation
2.6. Summary
3. Rough concept: From the service chain idea to the concept
3.1. Getting specific: Tasks and roles of the partners
3.2 Ensuring success: A strategic profitability analysis
3.3 Shaping risks: Weighing up and influencing the service chain risk calculus
3.4. Summary
4. Detailed concept: the basis for implementation
4.1. Analysis of information requirements and flows
4.2. Determination and alignment of competencies
4.3. Possibilities for product adaptations