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Shipping & Returns

Withdrawal

Downloadable products that you have already downloaded cannot be cancelled.
Other than the products above, if you are a consumer (i.e. not acting on behalf of a company), you are entitled to cancel an order at any time within fourteen days and to receive a full refund of the price you paid.
The term for withdrawal starts with the notice of these conditions (that ist the approval of the terms in the purchasing process). The term will be kept be timely sending of your withdrawal notice or the item purchased to

VDMA Verlag GmbH
Lyoner Str. 18
60528 Frankfurt
To cancel, you can inform us in any way to the contacts given in the impressum. Sending back you will bear the costs of shipment which will have the amount indicated in the cart during the process of order. You must also return the product(s) to us immediately, in the same condition in which you received them, at your cost and risk. You must also take reasonable care of the product(s) in your possession or we may be entitled to compensation from you for any loss or damage. An examination of other than downloaded products does not void your right of refund. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
To exercise the right of withdrawal, you must inform of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Copy & Paste to an email oder Copy & Paste to a text processing, print and send to  the adress given in the form below. Contact for phone, fax or email: see impressum.


To
VDMA Verlag GmbH
Lyoner Straß 18
60528 Frankfurt
Germany
I herewith give notice that I withdraw from m y contract of sale of the following products /licences
…………………………
………………………..
Ordered  on:……………………
Received on:……………………….
Name:……………………………………………….
Address:………………………………………………………………………………………………………………………….
Date……………………